Terms of Service

These Terms describe the rules for using Tenux. They’re meant to be readable, not lawyerly — if any clause is unclear, email [email protected] and we’ll explain.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of Tenux (the “Service”), operated by Tenux LLC, a California limited liability company (“Tenux”, “we”, “us”). By creating an account, signing in, or using any part of the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Account, eligibility, and your use of the AI agent

You must be at least 16 years old to use Tenux. By creating an account, you represent that you meet this requirement and that any information you provide (name, email, payment details) is accurate and current.

You are responsible for everything that happens under your account, including any code, commands, or actions executed by the AI agent at your direction. Keep your credentials, passkeys, and device-link tokens secret. Tell us immediately at [email protected] if you suspect unauthorized access.

One human, one account. Don’t share accounts. If you need team functionality, talk to us — we’ll point you at the right setup.

Autonomous command execution by the AI agent

Tenux Chat is an AI agent that, at your direction, runs terminal commands, reads and edits files, and operates a dev server — on your own machine or on a cloud VM you rent. It acts with the same access you have.

YOU ARE SOLELY RESPONSIBLE FOR EVERY COMMAND THE AGENT RUNS AND EVERY CHANGE IT MAKES. The agent can cause real and sometimes irreversible harm — including deleting or corrupting files, destroying data, exposing credentials or secrets, making unwanted external calls, incurring third-party costs, or taking your system offline.

You agree to:

review proposed actions before you allow them to run;
keep your own backups and safeguards for anything you cannot afford to lose; and
exercise particular caution if you enable any auto-approve or auto-run mode — it removes the review step and shifts even more of this responsibility to you.

To the maximum extent permitted by law, Tenux is not liable for the consequences of actions the agent performs at your direction.

AI output — no reliance

AI output may be inaccurate, incomplete, insecure, or out of date. It is not a substitute for your own judgement and must not be relied on as a source of truth. Review, test, and validate any code or change before you run it or ship it. AI output may also resemble existing third-party or open-source code; you are responsible for determining whether any licence or attribution is required before you use it.

AI provider (Anthropic) and bringing your own key

Tenux Chat is powered by Anthropic’s Claude models. When you use Tenux-provided AI, the prompts and tool context the agent needs are sent to Anthropic for inference, subject to Anthropic’s terms and usage policy — which you agree to comply with. When you bring your own AI provider API key, that model use is governed by your own agreement with the provider, your prompts go to the provider directly, and Tenux neither charges for nor controls it. We may change or add AI providers; the current provider is identified here and on our Sub-processors page.

3. Acceptable use

Tenux runs code and commands on your own machine (the computer where you install the CLI) or on a cloud VM you rent from us, and provides encrypted network tunnels and a managed relay that let you reach those machines from your phone or browser. You are responsible for what you run and for the lawfulness of the content that passes through those tunnels.

Your use of the Service is governed by our Acceptable Use Policy (the “AUP”), which is incorporated into these Terms by reference. In short: don’t break the law; don’t abuse the relay, tunnels, or cloud VMs (no crypto-mining, no using them as a general-purpose proxy or to carry third-party traffic, no reselling your access or bandwidth); don’t circumvent the free tier’s local-only boundary, plan limits, or billing controls; and don’t attack or interfere with anyone’s systems. The AUP has the full list.

We may apply reasonable rate limits and resource quotas to protect the Service. Persistently exceeding them, or behaviour we judge in good faith to be abusive, may result in throttling, suspension, or termination.

4. Plans and billing

Tenux has one free tier, a $7 subscription, and two optional paid add-ons:

Free — local / same-network access only, with no subscription and no card on file.
Tenux subscription — $7/month — remote access to your machines from anywhere via the managed relay, unlimited linked devices, and a 100 GB pooled bandwidth allowance shared across your device tunnels. Cancel anytime.
AI credits — an optional, one-time prepaid top-up used to run Tenux Chat. You can instead bring your own AI provider API key at no charge.
Cloud VM rental — an always-on rented cloud machine that requires an active subscription, billed as a recurring line item on it at a flat monthly fee derived from the configuration you build.

The full mechanics — prices, billing cycles, prorations, pooled bandwidth and overage rules, AI-credit terms (including non-refundability), cloud-VM behaviour, cancellation effects, and our refund posture — are governed by our Billing Policy, which is incorporated into these Terms by reference. The Billing Policy is the binding description of how money moves between you and Tenux. If anything in these Terms appears to conflict with the Billing Policy on a billing matter, the Billing Policy controls.

You authorise Tenux (via Stripe) to charge your selected payment method on each billing day for the subscription items you have configured, and — if and only if you have opted in — for metered bandwidth overage (billed in arrears — normally on your next invoice, or as a final invoice when your subscription ends; see the Billing Policy) and any AI-credit auto-reload you have enabled (charged when your credit balance falls below your reload threshold). If a charge fails, we may suspend the Service and, after a grace period, terminate your subscription. Stripe is our financial system of record.

5. Intellectual property

Your content

You retain all rights to the code, files, terminal output, chat history, and other content you create, run, or work with using the Service (collectively, “Your Content”). Your Content lives on your own machine (or on a cloud VM you rent), not in our database. Tenux is the pipe, not the owner of your machine: we transmit Your Content between your machine and your phone or browser, and we do not persist it server-side.

You grant Tenux a worldwide, non-exclusive, royalty-free licence to transmit, route, and momentarily relay Your Content solely as needed to operate the Service for you — for example, carrying your terminal, file, and preview traffic across our tunnels and relay, and forwarding the prompts and tool output you choose to send to the AI provider that powers Tenux Chat. This licence does not authorise us to store, mine, or repurpose Your Content beyond carrying it to where you directed it.

We do not use Your Content to train models. We do not sell Your Content. We do not monitor or read Your Content; our visibility is limited to operational metadata (routing, connection state, billing, and error diagnostics), and we will only inspect Your Content where strictly necessary to comply with law or to investigate a specific abuse report or security incident.

Our platform

Tenux, the Tenux name and wordmark, the website, the CLI, the web IDE, the agent, the mobile clients, and all related software, branding, and documentation (excluding any third-party components and any portions we have explicitly open-sourced) are owned by Tenux and protected by intellectual-property laws. Nothing in these Terms transfers ownership of any of that to you. You may not copy, modify, or redistribute any part of the platform except as expressly permitted.

Feedback

If you send us feedback, ideas, or suggestions, you grant Tenux a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.

6. Service availability

We aim for high uptime and provide the Service on a best-effort basis. At this stage of the product we do not offer a formal Service Level Agreement (SLA), service credits, or uptime guarantees. We may perform maintenance, upgrades, and emergency interventions that briefly interrupt service.

We may add, change, deprecate, or remove features over time. For features whose removal would be disruptive (for example: a VM region, a billable plan tier), we will give reasonable advance notice by email or in-product announcement.

7. Termination

You may cancel your subscription at any time from your account. Cancellation effects are described in the Billing Policy.

We may suspend or terminate your account or access to the Service if:

You materially breach these Terms (especially Section 3, Acceptable Use).
A payment fails and is not resolved within a reasonable period.
We are required to do so by law or by a binding order from a competent authority.
Continued operation of your account would, in our reasonable judgement, expose us, our users, or third parties to material legal, security, or financial risk.

On termination: your right to use the Service ends, any running cloud VMs are stopped, and — if you have overage on — any bandwidth overage accrued in your final billing cycle is billed at that point (see the Billing Policy). What happens to a Cloud VM’s data depends on why the subscription ended: if you cancelled, the VM and its volume are permanently deleted at the end of your cycle, with no grace period, so download anything you want to keep before then; if your subscription lapsed because a payment failed, the VM is stopped and its volume is kept for 30 days before deletion (both cases are set out in the Billing Policy). Your remaining account data is handled according to the retention rules in the Privacy Policy. Any prepaid AI credits are retained — your remaining balance stays in your account and does not expire (see the Billing Policy for the full credit terms). For severe abuse (e.g. attacks, illegal content), we may terminate immediately and without notice.

8. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, Tenux disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any data or output will be accurate or reliable.

To the maximum extent permitted by applicable law, Tenux will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, business interruption, or substitute services — arising out of or related to your use of the Service, even if Tenux has been advised of the possibility of such damages.

Aggregate cap. Tenux’s total cumulative liability to you, for all claims arising out of or related to the Service or these Terms, will not exceed the greater of (a) the total fees you paid Tenux in the three (3) months immediately preceding the event giving rise to the claim, or (b) USD $50.

Exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. In particular, the disclaimers and the liability cap above do not apply to liability for fraud, fraudulent misrepresentation, willful or intentional misconduct, or gross negligence.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits any non-waivable rights you may have under California law, including under the Song-Beverly Consumer Warranty Act or the Consumers Legal Remedies Act.

9. Indemnification

You agree to defend, indemnify, and hold harmless Tenux and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content, (b) your use of the Service in breach of these Terms or applicable law, or (c) your violation of any third-party right.

10. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in California, and you consent to personal jurisdiction and venue there. Nothing in this section deprives you of the protection of any mandatory consumer-protection law of your place of residence that cannot be waived by agreement.

Talk to us first. Before filing anything, please email [email protected] with a description of the dispute and what you’d like to happen. Most issues can be sorted out this way. We ask that you give us 30 days to work it out before starting formal proceedings, and we’ll extend you the same courtesy.

No class actions. To the maximum extent permitted by law, you and Tenux each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this class-action waiver is held unenforceable, the remainder of this section still applies and the dispute proceeds individually in the courts identified above — not as a class action.

11. Changes to these Terms

We may update these Terms from time to time, and we will update the “Last updated” date at the top of this page. If a change is material — and especially any change to pricing (the $7 subscription, the 10¢/GB overage rate, the 100 GB pooled allowance, AI-credit pricing, or Cloud VM pricing) — we will notify you by email and/or an in-product notice at least 30 days before it takes effect, so you have time to review it and cancel before the change applies if you don’t agree. For non-material changes, your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

12. Contact

Tenux is operated by Tenux LLC, a California limited liability company. Questions about these Terms, general support, and security reports all reach us at [email protected].